FAQ
Q: What is your return policy?
A: Luxily offers a 30 Day Return Policy.
How do I cancel an order?
A: Orders can be cancelled within 24 hours without and penalty. Contact our customer support at Support@luxily.online as soon as possible.
Q: Do you ship internationally?
A: No, We don't ship internationally.
Q: Is shipping really free?
A: Absolutely, We provide Free shipping all across United States
Q: How long does delivery take?
A: After placing your order, it takes 1 - 2 days processing time, 4 - 5 Days Transit Time, and Total Delivery time is 5 - 7 Days (Monday to Friday)
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, including American Express, Apple Pay, Diners Club, Discover, Google Pay, MasterCard, PayPal, Shop Pay, and Visa.
Q: How secure is shopping on your website?
A: Shopping on our website is completely secure. We use industry-standard encryption and security protocols to ensure your personal and payment information is protected.
Q: Can I track my order?
A: Yes, As soon as your order is dispatched, We will email you the tracking number.
Q: How can I contact customer service?
A: You can reach our customer service by email Support@luxily.online or by live chat option at bottom right of the website.
Q: What should I do if I receive a defective or incorrect item?
A: Contact our customer support at Support@luxily.online, We will work with you to resolve your issue as soon as possible.
Contact Information
Business Name: Luxily
Business Mail: Support@luxily.online
Business Hours: 9:00 AM – 5:00 PM (Monday – Friday)
Business Address: 1238 H St, Merced, California 95341, United States
Live Chat: 24/7 at the store