Return Policy

At Luxily, we want you to be fully satisfied with your purchase. If, for any reason, you are not, we offer a straightforward return process for U.S. customers.

Return Window

We offer a 30-day window from the delivery date for all returns. (for both defective & non-defective items)

Return Method

All returns must be sent by mail only.

How to Initiate a Return

To initiate a Return, Contact us within 30 days at: Support@luxily.online

Please include your order number, the item(s), and the reason for the return.

Return Authorization (RA)

Once approved, we’ll issue a Return Authorization Number (RA). Write the RA number clearly on your return package.

Restocking Fees

We do not charge any restocking fees under any circumstances.

Return Label

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service.

Condition of Items

Items must be returned unused, with all original tags attached, in the original packaging. Bags showing signs of wear, such as scratches, blemishes, or odors, cannot be accepted.

Exchanges

We do not offer exchanges. If you wish to exchange an item, please return the original item for a refund(If Eligible) and place a new order. Contact customer support Support@luxily.online for more details.

Currency

All prices mentioned on Luxily are in USD $

Order Cancellations

Orders can be canceled before shipping. Contact us immediately at:
 Support@luxily.online. If your order has already shipped, refer to our return policy.

Non-Returnable Items:

The following items cannot be returned:

• Gift Cards: Gift cards are non-returnable and non-refundable.

Contact Information

Business Name: Luxily
Business Mail: Support@luxily.online
Business Hours: 9:00 AM – 5:00 PM (Monday – Friday)
Business Address: 1238 H St, Merced, California 95341, United States
Live Chat: 24/7 at the store